Appointment Policies

Appointment Policies

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Appointment Policies

Before beginning active orthodontic treatment, we want you to understand all aspects of your commitment. Your treatment will not move forward without your active participation in appointment attendance and proper oral hygiene.

When do I need to make appointments?

When active orthodontic treatment begins, each patient is seen every 4 to 8 weeks. We anticipate that some of these appointments will conflict with work or school schedules. We understand that your time is valuable and limited, so we have arranged our office hours to broaden available appointment times. As with any schedule, some appointment times will be more popular than others. Please note that all appointments are made on a first-come first-served basis.

It is important not only to arrive on time for your appointment* but also to leave sufficient time for completion of all necessary procedures. Throughout your treatment, the majority of appointments will be pleasantly short, ranging 10 to 30 minutes. This includes most routine checks, adjustments, and emergencies.

There are a few appointments that will take more time. These are the initial placement of braces, fine-tuning of bracket placement midway through treatment, and finally, the removal of braces. These longer appointments may need to be scheduled during school and work hours.

Dr. Smith utilizes state-of-the-art technology and treatment methods that straighten teeth efficiently and require fewer office visits. We are committed to providing you with the best orthodontic service available and to make your treatment as convenient as possible.

* We offer every patient three Smile Rewards Points for being on time to regularly scheduled appointments. With an average of 15 appointments per treatment, you can earn 45 points just for being on time. We hope that’ll make you smile just a little bit bigger.

What if I miss my appointment time?

We understand that emergencies can arise, preventing you from making your appointment. In order to keep your treatment on schedule, we will always do our best to make up your appointment as soon as possible. If time permits, we will make exceptions for late or missed appointments, as long as it does not compromise our ability to complete other scheduled procedures.

Recurrent missed appointments inevitably result in extension of your treatment time and may also result in additional charges. All missed appointments should be rescheduled as soon as possible.